Discover what Hw Renewal can do for you.
We are an award winning residential design-build firm set on producing enduring and outstanding outcomes.
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Let's get started! *

We are gonna do two things with you today:

1 - Take down some project information.
2 - And make an appointment for you.

...And so you'll always know exactly what to expect; we'll also confirm everything we do today with follow-up reach-outs! 

 
Please enter your initials here. *

We love our caller support pros.  A big thank you for your friendly and diligent care.

THIS IS FOR INTERNAL USE.   So that we treat you with the best care - Potential Customers should back up and select "Potential Customer". Thank you.

 
A tip of the hat to you...

Kindly, what is your first name? *

 
And your last name please? *

Thank you.
 
Ms.  or  Mr. ? *

...we just may need to be formal.   :)

 
It's very nice to meet you, {{answer_47248077}}.  Thanks for taking a few minutes with me here.

So you know - we strive for the best on every project we undertake and approach every project with this achievement driven mindset.    We look forward to showing you what we mean.
 
OK - So what kind of project is this? *

Here's a list of what we offer - pick the best fit. ;) 

 
Alright {{answer_47317311}}, so how big a project is it? *


Small would be a few hours  |  Days would be Medium  |  or Weeks for Large. 

This is just your  best guess!




 
Can you give me a few details about it? *

What space, disciplines involved, rough measurements, that kinda thing.
 
And what level of service are you most interested in? *

This helps us understand your expectations and the help you need with planning and design.  Here are your choices.  ;)


A. -->  DESIGN-BUILD  means WE DEVELOP your construction-ready design and statement of work, along with an order-ready finish and fixture spec.  And We Build It.

B. --> CONTRACTOR  means WE BUILD - BUT YOU PROVIDE a construction-ready design and statement of work, along with an order-ready finish and fixture spec.  
(This is also for some simple installs projects as well)   

C. -->  HANDYMAN  is only for very small services.



 
{{answer_47248077}}, let's name your project, in a word - or three. *

This would be something like, "Master Bath Reno" , or "Back of Home Addition", or "Deck and Kitchen"
 
How quickly are we trying to get this project going? *

Here are your choices.

 
What is the budget you would like to stay under, {{answer_47248077}}?
$USD *

And Hey - This is your starting Budget and it's just half the story - what you want for that budget, is the other half.   And we'll be working that out with you next. :)
 
Great, thanks for introducing your {{answer_47245872}} project to us, now for how we reach you...

Ready?
 
Alrighty, let's have the physical address where the project will be completed.

...outstandingly btw!

No worries - No spamming or data mining here.
 
Building number and street name please *

where this cool project is happening

JUST THE NUMBER AND STREET NAME HERE
 
Address, line 2

Sometimes a suite or Unit number.  But most of time, nothing goes here.
 
What Great City is this? *

CITY
 
And in what State is that? *

I think I know, but go ahead and tell me.
 
And that zipcode? *

There's always so many.
 
Say, about what year do you think that primary structure was built? *

really helpful information - thank you.
 
What's that telephone number we can reach you at? *

I'm assuming this is your mobile number, tell me if it's not.

...check it twice. :)
 
Hey let's check that email.  I've got {{answer_47303864}}. Is that correct? *

If not, just back up and fix it!

 
OK, these are the last of them, promise.

These enable us to ask the right questions moving forward.
 
What kind of property is this? *

...where we'll be doing these great things.  :0

 
What's the name of your company? *

Awesome, love B2B.
 
Is there an insurance claim associated with this project. *

Hope not, it's so life-disruptive.  But we can help a little anyway.

 
And how did you learn about us, {{answer_47248077}}?

** If you started from a search engine like Google or Bing and that took you direct to our website - Awesome, then indicate the search engine!!

BUT,  if that search led you to another site to get our contact information (like Kudzu, Houzz, BBB, etc).  --> Lets give credit to that site instead - thank you :) *


 
Are you interested in affordable payment options? *

We have:

A) 18 mths at 0%      B) 37 mths at 5.99%    C) 47 mths at 7.99%    D) 132 mths at 9.99%
 
Ok, Last  - but not Least:  PHOTOS (and other files too)

They give us a GIANT head start on helping you with your project.

If you don't have them now, no worries.  Look for the link sent to you where you can add them later in a snap


BTW, the best photos include larger areas, showing floor to ceiling, wall to wall, or ground to roof - helps a bunch!  ;)
 
Have those photos ready now? *


 
Attach that file!

Ok, shameless admition:  we love people who put the photos together with captions - just wow!  And you benefit from the exercise too! 

You can use tools like PowerPoint to get this done in a snap.

Just scroll down when done attaching files.
 
Attach again.

more is better (in this case)
 
Attach another, love it!

more is better (in this case)
 
Attach number 4!

keep em coming...
 
Attach numero 5.  One more after this one!

starting to get full...
 
Attach the last one, 6 total!

...o k, I'm done.  Thank you!!!
 
You hung in there with me, cool.  What did you think of the experience with me today? *

...and hey it's ok - I've got thick skin :)

 
So next up is booking an appointment with us  ...We saved the best for last!

But do you care to share what was {{answer_47417635}} about it ?

~>>  Ok, {{answer_47248077}}, let's make that appointment.  <<~

CALL REPS:
1 - The appointment is for a free phone evaluation and estimate. 
After setting up the appointment, let the customer know they will receive a confirmation and reminder (by email/text).

2 - IF  the subject of "coming out to their home" comes up:  please tell the caller, yes, we start out with this phone call appointment to review their project, and then move to that point next.


MAKE APPOINTMENT!
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THANK YOU SO MUCH FOR TAKING THE TIME WITH ME TODAY!
Look out for a text and email where you can setup up your appointment online.
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