Discover what Hw Renewal can do for you.
We are an award winning residential design-build firm set on producing enduring and outstanding outcomes.
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Let's get started! *

We are gonna do two things with you today:

1 - Take some information from you.
2 - Then make an appointment for you.

Please enter your call rep initials here. *

We love our caller support professionals. 

A big thank you for your warm and diligent care with our callers.

A tip of the hat to you...

Kindly, what is your first name? *

And your last name please? *

Thank you.
Ms.  or  Mr. ? *

...we just may need to be formal.   :)

It's very nice to meet you, {{answer_47248077}}.  Thanks for taking a few minutes with me here.

So you know - we strive for the best on every project we undertake and approach every project with this achievement driven mindset.    We look forward to showing you what we mean.
OK - So what kind of project is this? *

Here's a list of what we offer - pick the best fit. ;) Stop me when your hear the right one.

Alright {{answer_47317311}}, so how big a project is it? *

So for this -  just think of completion times:

Hours to complete it -  Small  |  Days would be Medium  |  or Weeks for Large. 

So just your best guess!

Can you give me a few details about it? *

What space, disciplines involved, rough measurements, that kinda thing.
And what level of service are you most interested in? *

This helps us understand your expectations and the help you need with planning and design.  Here are your choices.  ;) Stop me when your hear the right one. 

A. -->  DESIGN-BUILD  means WE DEVELOP your construction-ready design and statement of work, along with an order-ready finish and fixture spec.  

B. --> CONTRACTOR  means YOU PROVIDE a construction-ready design and statement of work, along with an order-ready finish and fixture spec.  (for some simple installs as well)   

C. -->  HANDYMAN  is only for very small services.

{{answer_47248077}}, let's name your project, in a word - or three. *

This would be something like, "Master Bath Reno" , or "Back of Home Addition", or "Deck and Kitchen"
How quickly are we trying to get this project going? *

Here are your choices.  ;) Stop me when your hear the right one.

What is the budget you would like to stay under, {{answer_47248077}}?
$USD *

And hey -  Budget is only half the story - what you want for that budget, is the other half.  And that's the part we don't fully know yet, and we'll be working out next.
Great, thanks for introducing your {{answer_47245872}} project to us, now for how we reach you...

Alrighty, let's have the physical address where the project will be completed.

...outstandingly btw!

No worries - No spamming or data mining here.
Building number and street name please *

where this cool project is happening
Address, line 2

Sometimes a suite or Unit number.  But most of time, nothing goes here.
What Great City is this? *

And in what State is that? *

I think I know, but go ahead and tell me.
And that zipcode? *

There's always so many.
Say, about what year do you think that primary structure was built? *

really helpful information - thank you.
What's that telephone number we can reach you at? *

I'm assuming this is your mobile number, tell me if it's not.

And I'll repeat it back to you.
Hey let's check that email.  I've got {{answer_47303864}}. Is that correct? *

If not, just back up and fix it!

OK, these are the last of them, promise.

These enable us to ask the right questions moving forward.
What kind of property is this? *

...where we'll be doing these great things.  :)

Let me tell you all of your choices.

What's the name of your company? *

Awesome, love B2B.
Is there an insurance claim associated with this project. *

Hope not, it's so life-disruptive.  But we can help a little anyway.

And how did you learn about us, {{answer_47248077}}?

** If you started from a search engine like Google or Bing and that took you direct to our website - Awesome, then indicate the search engine!!

BUT,  if that search led you to another site to get our contact information (like Kudzu, Houzz, BBB, etc).  --> Lets give credit to that site instead - thank you :) *

! ADDITIONAL CALL REP TO CALLER:  So do you recall off hand -or should I read you some choices?

Are you interested in affordable payment options? *

We have:

A) 18 mths at 0%      B) 37 mths at 5.99%    C) 47 mths at 7.99%    D) 132 mths at 9.99%
Ok, Last  - but not Least:  PHOTOS (and other files too)

They give us a GIANT head start on helping you with your project.

If you don't have them now, no worries.  Look for the link sent to you where you can add them later in a snap

BTW, the best photos include larger areas, showing floor to ceiling, wall to wall, or ground to roof - helps a bunch!  ;)
Have those photos ready now? *

Attach that file!

Ok, shameless admition:  we love people who put the photos together with captions - just wow!  And you benefit from the exercise too! 

You can use tools like PowerPoint to get this done in a snap.

Just scroll down when done attaching files.
Attach again.

more is better (in this case)
Attach another, love it!

more is better (in this case)
Attach number 4!

keep em coming...
Attach numero 5.  One more after this one!

starting to get full...
Attach the last one, 6 total!

...o k, I'm done.  Thank you!!!
You hung in there with me, cool.  What did you think of the experience with me today? *

...and hey it's ok - I've got thick skin :)

So next up is booking an appointment with us  ...We saved the best for last!

But do you care to share what was {{answer_47417635}} about it ?

cut/paste this link for later:

HEY WHOA NOW {{answer_47248077}}-
we're not quite done here! ;)
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~>>  Ok, {{answer_47248077}}, let's make that appointment.  <<~

1 - The appointment is for a free phone evaluation and estimate. 
After setting up the appointment, let the customer know they will receive a confirmation and reminder (by email/text).

2 - IF  the subject of "coming out to their home" comes up:  please tell the caller, yes, we start out with this phone call appointment to review their project, and then move to that point next.

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Look out for a text and email where you can setup up your appointment online.
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